Store Policies

At Mama Binti Crumbs & Co., every order is thoughtfully crafted to deliver a soft, homemade luxury experience. Please review our policies before placing your order.

✨ Cottage Food Disclaimer

All products are made in a home kitchen operating under Connecticut Cottage Food laws. This kitchen is not subject to routine state inspection.

🧁 Fresh-to-Order Commitment

Each order is baked fresh in small batches to ensure premium quality and flavor.
Because of this, we do not keep ready-made inventory, and preparation time is required for every order.

📍 Order Availability

We proudly serve customers within the state of Connecticut only.

Orders are available for:
• Local delivery
• Scheduled pickup

We do not offer shipping or out-of-state delivery at this time.

🚚 Delivery Policy

Delivery is available within select local areas in Connecticut.

• Delivery fees are calculated based on location
• Delivery timeframes will be confirmed after your order is placed
• Please ensure someone is available to receive your order at the scheduled time

We are not responsible for orders left unattended after delivery.

📦 Pickup Policy

Pickup is available by appointment only.

• You will receive pickup details after placing your order
• Please arrive on time for your scheduled pickup window
• Orders not picked up within the agreed timeframe may not be guaranteed

⚠️ Allergen Notice

Our products may contain or come into contact with common allergens, including:

• Wheat
• Dairy
• Eggs
• Soy
• Nuts

We are not an allergen-free kitchen. If you have a food allergy, please consider this carefully before placing your order.

💳 Payment Policy

• Full payment is required to confirm all orders
• Orders will not be processed until payment is received

❌ Refund & Cancellation Policy

Due to the perishable nature of our products:

• All sales are final
• We do not offer refunds, returns, or exchanges

If you need to cancel or modify your order, please contact us as soon as possible. We will do our best to accommodate changes if your order has not yet been prepared.

📸 Product Representation

We strive to present our products as accurately as possible.
Because each order is handmade, slight variations in appearance may occur.

✔️ Order Agreement

By placing an order with Binti Crumbs & Co., you acknowledge and agree to all policies listed above.